How Wellstar Achieved Giant Leaps in Program Engagement & Savings
Eliminating every barrier to mental health
Spring-branded professional practices are independently owned and operated by licensed physicians.
Spring-branded professional practices are independently owned and operated by licensed physicians.
Eliminating every barrier to mental health
CASE STUDY | WELLSTAR
How Wellstar Achieved Giant Leaps in Program
Engagement and Savings
CASE STUDY | WELLSTAR
ABOUT SPRING HEALTH
Spring Health is a comprehensive mental health solution for employers and health plans. Unlike any other solution, we use clinically validated technology called Precision Mental Healthcare to pinpoint and deliver exactly what will work for each person—whether that’s meditation, coaching, therapy, medication, and beyond. Today, Spring Health supports over 4,500 organizations, from startups to multinational Fortune 500 corporations, and is a preferred mental health provider to companies like General Mills, Bain, and DocuSign.
ABOUT SPRING HEALTH
Spring Health is a comprehensive mental health solution for employers and health plans. Unlike any other solution, we use clinically validated technology called Precision Mental Healthcare to pinpoint and deliver exactly what will work for each person—whether that’s meditation, coaching, therapy, medication, and beyond. Today, Spring Health supports over 4,500 organizations, from startups to multinational Fortune 500 corporations, and is a preferred mental health provider to companies like General Mills, Bain, and DocuSign.
The Challenge
Wellstar Health System is one of the largest and most integrated healthcare systems in Georgia, and supporting the mental health of
their frontline workers has always been a top priority. So in 2020, when the leadership team began to see a decline in the usage of their mental health program, they knew it was time for a change.
The Approach
Fast Access to Quality Care
With Spring Health, Wellstar employees and their family members, including kids of all ages, are getting the personalized support they need in less than two days. In just a few clicks, employees can schedule and manage therapy for themselves, and on behalf of
their kids and teens. Our provider network is built to support the diverse needs of Wellstar’s population. If a member’s plan includes care with a provider, such as therapy, medication management, or coaching, they can select a provider based on their specialty, pronouns, gender, and availability.
On-Demand Digital Resources
Moments is our on-demand, digital library of Cognitive Behavioral Therapy (CBT) techniques and evidence-based exercises. Every member has access, and these exercises are designed to provide immediate relief for a wide range of conditions and
common stressors, including burnout, sleep, anxiety, and parenting. Specific content recommendations are made based on the member’s goals and assessment results, and Providers and Care Navigators may also recommend Moments as a supplement to other care.
The Results
Immediate access to personalized, quality care eliminates barriers to mental healthcare and drives positive clinical outcomes.
The Challenge
Wellstar Health System is one of the largest and most integrated healthcare systems in Georgia, and supporting the mental health of
their frontline workers has always been a top priority. So in 2020, when the leadership team began to see a decline in the usage of their mental health program, they knew it was time for a change.
Speak to one of our specialists to learn how Spring Health can modernize your behavioral health benefits and transform your EAP.
Why Spring Health
The team began searching for a new solution, and met with a number of companies that showed them
how their product worked. When they met with Spring Health, they were asked:
● What can we do to make our product work for you?
● How can we customize it?
● How can we make it a solution that works for your team members?
Spring Health was the clear choice for Wellstar because of the personalized care it provides. “We realized that Spring Health’s mental health platform would be a game changer for employees,” says Ferrell.
Why Spring Health
The team began searching for a new solution, and met with a number of companies that showed them
how their product worked. When they met with Spring Health, they were asked:
● What can we do to make our product work for you?
● How can we customize it?
● How can we make it a solution that works for your team members?
Spring Health was the clear choice for Wellstar because of the personalized care it provides. “We realized that Spring Health’s mental health platform would be a game changer for employees,” says Ferrell.
We were having enormously high claims from our behavioral health plan, but
our EAP utilization was only 2%. Our EAP was very traditional, and we’d been
with the provider for 15 years. But it wasn’t helping our team members.
- Penny Ferrell, Executive Director of Employee, Wellness & Work Life Services, Wellstar
The Approach
Fast Access to Quality Care
With Spring Health, Wellstar employees and their family members, including kids of all ages, are getting the personalized support they need in less than two days. In just a few clicks, employees can schedule and manage therapy for themselves, and on behalf of
their kids and teens. Our provider network is built to support the diverse needs of Wellstar’s population. If a member’s plan includes care with a provider, such as therapy, medication management, or coaching, they can select a provider based on their specialty, pronouns, gender, and availability.
On-Demand Digital Resources
Moments is our on-demand, digital library of Cognitive Behavioral Therapy (CBT) techniques and evidence-based exercises. Every member has access, and these exercises are designed to provide immediate relief for a wide range of conditions and
common stressors, including burnout, sleep, anxiety, and parenting. Specific content recommendations are made based on the member’s goals and assessment results, and Providers and Care Navigators may also recommend Moments as a supplement to other care.
The Results
Immediate access to personalized, quality care eliminates barriers to mental healthcare and drives positive clinical outcomes.
We were having enormously high claims from our behavioral health plan, but
our EAP utilization was only 2%. Our EAP was very traditional, and we’d been
with the provider for 15 years. But it wasn’t helping our team members.
- Penny Ferrell, Executive Director of Employee, Wellness & Work Life Services, Wellstar
days average wait to schedule an appointment
<2
of members have improved their depression symptoms
79%
increase in utilization compared to their previous EAP
600%
ROI for every $1 invested in Spring Health’s mental health program
$4.3
ROI for every $1 invested in Spring Health’s mental health program
$4.3
increase in utilization compared to their previous EAP
600%
<2
of members have improved their depression symptoms
79%
days average wait to schedule an appointment